Monday, October 24, 2005

Managing convergence requires teamwork

Convergence changes things. Although combining voice and data across the same packet network wouldn't, in theory, imply dramatic changes in the organization and operations of an IT department, in practice companies that implement convergence find themselves revisiting almost every aspect of their operations. That means making some of the obvious changes - such as combining voice and data teams - as well as some that might be less evident.


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